How the Big & Tall Box Works

Polished looks for work, the weekend, and everything in between handpicked from JCPenney's selection of Big & Tall brands.

Get Started
1. Sign up
Tell us about yourself and your style preferences in a short questionnaire.
2. Set up your order
Tell us what you want in your next order (we offer a wide range of styles from activewear to more formal attire), and schedule when you want it. Or, let us surprise you!
3. Get a preview email
Your stylist will handpick 5 pieces from JCPenney's selection of Big & Tall brands and send you a preview email. Cancel or change anything you don't like. We'll ship after 48 hours otherwise.
4. Receive clothing
You have 7 days to try on after your shipment's delivered before we charge your card. Return what you don't like, and pay for what you keep. Shipping is free both ways. The $20 styling fee will be applied toward anything you keep.
Keep More, Get More
The more you keep, the more you get
Gosh, that's almost too obvious.
Keep 4+ items, get 20% off
Keep 3 items, get 15% off
Keep 2 items, get 10% off

Fully personalized

Every item we send has been handpicked for you by a personal stylist from JCPenney’s selection of top Big & Tall brands. Welcome to having your own personal shopper.

Completely Flexible

You have 7 days to try on your clothes - just keep what you like and send back the rest. Push up, delay or skip shipments anytime and enjoy free shipping and returns, every time.

If we don't hear from you, we ship your clothes 48 hours after sending the preview.

Shipping takes 2-10 business days. Currently we ship to the US and APO/FPO addresses.

Return anything within the 7 day try-on period without charge. We only accept unused, unwashed, and undamaged returns.

Tags should be intact. Refunds and credits will be issued upon receipt of eligible returns. Returns requested after 30 days are refunded in store credit and subject to $10 restocking fee. If all items in an order are returned, your styling fee will not be refunded. There is no in-store return for items received through this service.

We offer free shipping both ways! Use the included prepaid return label and drop off at the nearest FedEx location.

Please don't drop off at self-serve drop boxes! This results in delays. Do NOT return items to a JCPenney store or jcp.com as they will not be accepted.