Returns & Exchanges
If we don't hear from you, we ship your clothes 48 hours after sending the preview.
Shipping takes 2-10 business days. Currently we ship to the US and APO/FPO addresses.
Return anything within the 7 day try-on period without charge. We only accept unused, unwashed, and undamaged returns.
Tags should be intact. Refunds and credits will be issued upon receipt of eligible returns. Returns requested after 30 days are refunded in store credit and subject to $10 restocking fee. If all items in an order are returned, your styling fee will not be refunded. There is no in-store return for items received through this service.
We offer free shipping both ways! Use the included prepaid return label and drop off at the nearest FedEx location.
Please don't drop off at self-serve drop boxes! This results in delays. Do NOT return items to a JCPenney store or jcp.com as they will not be accepted.