Returns & Exchanges
If we don't hear from you, we ship your clothes 48 hours after sending the preview.
Shipping takes 2-10 business days. Currently we ship to the US and APO/FPO addresses.
Return anything within the 7 day try-on period without charge. Simply checkout to pay for the items you want to keep and send back returns for free.
We only accept unused, unwashed and undamaged returns with all applicable tags intact. Returns shipped within 30 days of delivery will be refunded to your original method of payment. Returns shipped after 30 days and within 90 days of the delivery date may be returned for store credit and are subject to a restocking fee per item of 25% of the retail price . Styling fees are non-refundable. There is no in-store return for items received through this service.
We offer free shipping both ways! Use the included prepaid return label and drop off at the nearest FedEx location.
Please don't drop off at self-serve drop boxes! This results in delays. Do NOT return items to a JCPenney store or jcp.com as they will not be accepted.